This Privacy Policy explains how SafeTech Builders Inc., including any business or fictitious name used by SafeTech Builders Inc., such as Safetech Builders Roofing and Windows where applicable (“SafeTech,” “we,” “us,” or “our”), collects, uses, shares, and protects information in connection with safetechbuilders.com (the “Website”), telephone calls, text messages, email, our marketing, and our roofing, construction, hurricane impact window, hurricane impact door, and related services (the “Services”).

1. Short-Form Notice at Collection

SafeTech collects contact information you provide, project and property information, information about your telephone and text-message interactions with SafeTech, information about your Website use, and information from lead sources and business partners. SafeTech uses this information to respond to your inquiries, prepare estimates and proposals, schedule inspections, perform Services, manage warranties and payments, communicate with you by telephone and text message where permitted, market and improve our Services, prevent fraud, and comply with law. SafeTech may share information with service providers acting on its behalf, project-related parties, and as required by law, all as described in this Policy. SafeTech does not sell or rent personal information, and does not share personal information (including mobile telephone numbers and text-message consent information) with third parties for those parties’ own marketing purposes. You may opt out of marketing calls, text messages, and email at any time using the methods in Section 10.

2. Contact Information

SafeTech Builders Inc. (Safetech Builders Roofing and Windows, where applicable)
Pembroke Pines, FL, USA
Main Office and Customer Service: (954) 665-3231
Outreach, Calls, and Text Messages: (954) 758-4900
Email: info@safetechbuilders.com

3. Information We Collect

A. Contact Information

Name, mailing address, telephone number, mobile telephone number, email address, and preferred contact method.

B. Property and Project Information

Property street address (used only to evaluate, schedule, permit, and perform Services), roof or building type, roof age, roof or property condition, roof-related photographs, roof or building measurements, aerial or drone imagery, damage descriptions, service history, insurance claim status you choose to share, financing interest, and homeowners association or condominium association information relevant to a project.

C. Estimate and Contract Information

Estimate history, proposal history, quoted pricing, financing interest, contract details, payment records (excluding full payment card numbers), warranty registrations, and service history.

D. Telephone and Text-Message Information

Records of telephone calls and text messages, call and message content, call recordings where legally permitted, voicemail, caller identification, call duration, call disposition, opt-in records, opt-out records, message-delivery status, and information used to prevent fraud, honor consent, and comply with law.

E. Email and Website-Form Information

Email correspondence, Website form submissions, chat submissions where applicable, appointment requests, and inquiry details.

F. Website and Device Information

Internet-protocol address, general geographic location derived from your address, device type, operating system, browser type and version, browser language, screen configuration, referring website, entry pages, exit pages, pages viewed, time on page, clicks, scrolling behavior, session identifiers, cookies, pixels, log files, error information, security signals, and other Website-analytics data.

G. Information from Other Sources

Information from lead generation companies, marketing partners, advertising platforms, referral sources, publicly available records, and analytics providers. SafeTech may combine information from these sources with information you provide.

4. JustCall and Communication Platforms

SafeTech uses JustCall and comparable communication platforms to make and receive telephone calls, send and receive text messages, manage voicemail, maintain call and message records, and support customer service. Communications may be handled by JustCall infrastructure and stored on SafeTech’s and JustCall’s systems. JustCall processes information under its own agreements with SafeTech and its own privacy policy. Additional providers may be added or replaced. Where a provider processes personal information on SafeTech’s behalf, that provider is bound by contract to use the information only to provide services to SafeTech.

5. SafeTech Telephone Numbers

SafeTech uses the following telephone numbers, each capable of receiving return calls and text messages:

Main Office and Customer Service: (954) 665-3231
Outreach, Calls, and Text Messages: (954) 758-4900

SafeTech may add or change telephone numbers used on its behalf. Any additional numbers used to make or receive outbound calls or text messages on SafeTech’s behalf will be capable of receiving return calls and return text messages.

6. How We Use Information

SafeTech uses the information described in this Policy to:

Respond to Website submissions, calls, texts, and emails
Confirm and schedule appointments and inspections
Prepare and deliver estimates, proposals, and financing information
Evaluate property conditions and perform Services
Process payments and financing
Manage warranties, permits, and inspections
Provide customer service
Send requested information
Manage calls and text messages
Document communication history
Improve the Website and our services
Measure advertising and Website performance
Prevent fraud and protect system security
Maintain consent and opt-out records
Comply with legal, licensing, tax, and insurance obligations
Establish or defend legal claims

Where legally permitted and where any required consent has been obtained, SafeTech may also use information to market roofing services, roof inspections, roof repairs, roof replacements, storm-response services, impact windows, impact doors, financing opportunities, property-improvement services, seasonal maintenance, and special offers.

7. Telephone Calls, Text Messages, and Outreach

7.1 When you provide your telephone number, submit a form, request an estimate or inspection, or otherwise ask SafeTech to contact you, SafeTech may communicate about your inquiry, an appointment, an inspection, an estimate, a proposal, an active project, customer support, payment information, warranty information, and other transactional matters.

7.2 Where you have provided the consent required by law, SafeTech may also contact you for marketing purposes.

7.3 Communications may be made through live telephone calls, text messages, email, voicemail, automated dialing technology, and prerecorded or artificial voice technology where legally permitted.

7.4 Consent to marketing calls or text messages is not a condition of purchasing any goods or services.

7.5 Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel.

7.6 SafeTech maintains internal do-not-call and do-not-text suppression lists and honors the National Do Not Call Registry and the Florida Do Not Call list as required by law.

8. Mobile Information, Text-Message Consent, and Opt-In Data

SafeTech does not sell, rent, or share mobile telephone numbers, text-message opt-in information, or consent records with any third party for that third party’s own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8.1 Mobile telephone numbers and text-message consent information may be disclosed only to service providers that operate the messaging program on SafeTech’s behalf, such as JustCall and SafeTech’s customer-relationship management provider, and only to deliver the messages you agreed to receive.

8.2 Text-message consent is not transferred to any other company and is not carried over in any list rental, list purchase, lead resale, or affiliate arrangement.

8.3 This restriction does not limit disclosures required by law or made in connection with a merger, acquisition, financing, or sale of assets, in which case the acquiring party is bound by this Privacy Policy as to the transferred information.

9. Lead Sources

9.1 SafeTech may obtain your name, contact information, and property information from lead generation companies, marketing partners, advertising platforms, referral sources, and publicly available records, in addition to information you provide directly.

9.2 SafeTech does not sell or rent personal information. SafeTech does not share or transfer your name, mailing address, email address, telephone number, or property information to marketing partners, affiliates, or other companies for those companies’ own marketing, list rental, list resale, or affiliate arrangements. Information is disclosed only to the categories of recipients listed in Section 16 (service providers acting for SafeTech, project-related parties, at your direction, and for legal purposes).

9.3 Mobile telephone numbers, text-message content, and text-message consent records are excluded from all lead sharing, list rental, list resale, and affiliate arrangements without exception, as stated in Section 8.

9.4 Where SafeTech obtains your telephone number from a third party, SafeTech is responsible for its own communications to you. Consent you gave to another company is not consent to SafeTech, and you may tell SafeTech to stop contacting you at any time using the methods in Section 10.

10. Communication Opt-Out Rights

You may withdraw marketing consent or ask SafeTech to stop marketing communications at any time.

Text-Message Opt-Out

Reply with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. You may also use any other reasonable method that clearly indicates you do not want additional marketing messages. SafeTech may send one message confirming the opt-out request, containing no marketing content. Reply HELP for assistance.

Telephone Opt-Out

Tell the SafeTech representative that you do not want additional marketing calls, leave an opt-out request by voicemail, call (954) 665-3231, or call or text (954) 758-4900.

Email Opt-Out

Use the unsubscribe link in a marketing email or email info@safetechbuilders.com.

Processing

SafeTech honors marketing opt-out requests within 10 business days of receipt, and sooner where reasonably practicable. For text-message solicitations, SafeTech will cease sending solicitations within 15 days after receiving your request, except for a single confirming message. Opting out of marketing does not prevent SafeTech from sending transactional communications reasonably necessary for an existing appointment, a requested estimate, a signed contract, an active project, a payment, a warranty, a customer-service request, a safety matter, or a legal or regulatory obligation.

11. Call Recording

11.1 SafeTech may record or monitor telephone calls for quality assurance, training, documentation, customer service, security, compliance, and dispute resolution.

11.2 Florida requires the consent of all parties to the recording of a telephone communication. Calls are recorded only after notice is given at the start of the call. If you do not consent to recording, tell the representative or end the call.

11.3 Call recordings may be stored by SafeTech or by a communications provider such as JustCall.

12. Commercial Email

SafeTech may send transactional or marketing email. Marketing emails include a method for unsubscribing. SafeTech may continue sending nonmarketing email concerning an existing transaction, appointment, project, warranty, safety matter, or requested service.

13. Drone and Aerial Imagery

13.1 SafeTech may capture photographs, video, and measurements of a property using unmanned aircraft in connection with an inspection, estimate, or project.

13.2 Drone imaging is performed only with the authorization of the property owner or a person authorized to act for the owner, and only under applicable FAA and Florida law.

13.3 Aerial imagery is used to evaluate the property, prepare estimates and proposals, document conditions before and after work, support permitting and warranty records, and resolve disputes.

13.4 Aerial imagery of a specific property is not published for marketing in a manner that identifies the customer or the street address without permission.

14. Cookies and Similar Technologies

14.1 The Website may use cookies, pixels, tags, scripts, local storage, session identifiers, and similar technologies to operate the Website, remember preferences, secure Website forms, measure traffic, understand Website use, improve performance, track form submissions, measure advertisements, measure telephone-call conversions, and deliver relevant advertising.

15. Analytics, Advertising, and Call Tracking

15.1 SafeTech may use analytics, advertising, and call-tracking providers, which may include Google Analytics, Google Ads, Google Tag Manager, Meta advertising services, Website-hosting analytics, call-tracking providers, JustCall, and customer-relationship management providers.

15.2 These companies may use cookies, pixels, telephone-number tracking, or similar technologies to measure Website visits, form submissions, telephone calls, advertising referrals, Website conversions, and marketing performance.

15.3 These third parties process information under their own privacy policies and service agreements.

16. How We Disclose Information

A. Service Providers

Companies that provide Website hosting, customer-relationship management, telephone service, text messaging, call recording, email delivery, scheduling, analytics, advertising, payment processing, financing, document storage, cybersecurity, cloud storage, and administrative services. These providers are bound by contract to use the information only to provide services to SafeTech.

B. Project-Related Parties

Where reasonably necessary to evaluate or perform services: SafeTech employees, authorized representatives, subcontractors, suppliers, manufacturers, engineers, inspectors, permit expediters, municipalities, counties, building departments, homeowners associations, condominium associations, property managers, financing providers, and insurers or claim professionals at your direction.

C. Legal and Business Purposes

To comply with law; to respond to a subpoena, court order, or government request; to enforce a contract; to protect legal rights; to investigate fraud or a security incident; to protect customers, employees, property, or the public; in connection with a sale, merger, financing, acquisition, or restructuring; and to attorneys, accountants, insurers, or professional advisers.

D. At Your Direction

When you authorize or request the disclosure.

E. Never

SafeTech does not disclose mobile telephone numbers or text-message consent information to any third party for that party’s own marketing purposes, as stated in Section 8.

17. Sale and Sharing of Information; Targeted Advertising

17.1 SafeTech does not sell or rent personal information, and does not share personal information with third parties for those parties’ own marketing. SafeTech does use advertising and analytics technologies (see Section 15) that may transfer limited information — such as cookie identifiers, device information, and page-view data — to Google, Meta, call-tracking providers, and similar services in order to measure Website performance and advertising.

17.2 Under the privacy laws of some states, the use of advertising and analytics technologies described above may be treated as a “sale” or “sharing” of personal information, or as “targeted advertising,” whether or not money changes hands.

17.3 You may opt out of targeted advertising and of any activity that would be considered a sale or sharing under state law at any time by using the cookie-preference tool on the Website, by enabling a recognized opt-out preference signal such as Global Privacy Control in your browser, or by emailing info@safetechbuilders.com or calling (954) 665-3231 with the subject or request “Do Not Sell or Share My Personal Information.”

17.4 SafeTech honors an opt-out request as to information within its control. An opt-out does not require a third party that already lawfully holds your information to delete it.

17.5 Mobile telephone numbers, text-message content, and text-message consent records are never sold or shared, and are excluded from every arrangement described in this Section.

17.6 SafeTech does not sell or share the personal information of consumers it knows to be under 16 years of age.

18. Data Retention

18.1 SafeTech retains information for as long as reasonably necessary to respond to inquiries, prepare estimates, perform services, maintain project, warranty, and permit records, maintain proof of consent and opt-out records, comply with licensing, tax, and insurance requirements, resolve disputes, enforce agreements, protect against fraud, and protect system security.

18.2 Retention periods vary by information type, the nature of the customer relationship, and legal requirements.

18.3 Consent records, opt-out records, and communication logs are retained for at least five years to demonstrate compliance with telephone and text-message laws, even where other information is deleted.

18.4 SafeTech may retain aggregated or deidentified information that no longer reasonably identifies an individual.

19. Data Security

19.1 SafeTech uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and improper disclosure.

19.2 No website, cloud platform, email system, telephone system, or data-transmission system is completely secure, and SafeTech cannot guarantee absolute security.

19.3 Do not submit Social Security numbers, banking credentials, medical information, or other highly sensitive information through standard Website forms, unsecured email, or ordinary text messages unless specifically requested through a secure method.

20. Notice of a Data Breach

20.1 If SafeTech determines that a breach of security has compromised personal information, SafeTech will notify affected individuals and any required governmental authority within the time and in the manner required by applicable law.

20.2 Under Florida law, notice to affected individuals is generally required within 30 days of determining that a breach occurred, and notice to the Florida Department of Legal Affairs is generally required when a breach affects 500 or more Florida residents.

20.3 Notice may be delayed at the written request of a law enforcement agency where notification would interfere with an investigation.

21. Privacy Rights and Choices

Depending on your state of residence and the law that applies, you may have the right to request that SafeTech confirm whether your personal information is processed; provide access to it; correct inaccurate information; delete certain information; provide a portable copy; opt you out of certain targeted advertising; opt you out of certain sales or sharing; restrict certain processing; allow you to withdraw consent; and review an appeal of a denied privacy request.

These rights are subject to legal exceptions. SafeTech may retain information necessary for contracts, warranties, safety, legal compliance, fraud prevention, licensing, taxes, insurance, legal claims, and consent and opt-out documentation.

22. Submitting a Privacy Request

To submit a privacy request, contact:

Email: info@safetechbuilders.com
Main Office: (954) 665-3231
Outreach and Messaging: (954) 758-4900

Include your name, your contact information, the nature of your request, and enough information to identify the relevant records. SafeTech may take reasonable steps to verify your identity before completing a request.

Where legally permitted, an authorized agent may submit a request on your behalf. SafeTech may require proof of the agent’s authority and verification of your identity.

If SafeTech denies a request, you may appeal by replying to the denial or contacting SafeTech using the methods above. SafeTech will respond to an appeal within the period required by applicable law.

SafeTech will not unlawfully discriminate against you for exercising an applicable privacy right.

23. Florida Privacy Notice

Florida law may provide privacy rights to certain residents when a business and its data-processing activities satisfy specific statutory thresholds. To the extent an applicable Florida privacy law applies to SafeTech, eligible residents may exercise the rights provided by that law by contacting SafeTech. This Privacy Policy does not create legal rights that do not otherwise exist under applicable law.

24. Residents of Other States

Residents of states with comprehensive privacy laws may have additional privacy rights where those laws and applicable business thresholds apply. SafeTech will respond to legally valid requests to the extent required by applicable law.

25. Children’s Privacy

The Website is not directed to children under 13, and SafeTech does not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact SafeTech so the matter can be reviewed and the information deleted.

26. Third-Party Links

The Website may link to financing providers, manufacturers, suppliers, government agencies, review platforms, social-media platforms, mapping services, communications providers, and other third-party websites. SafeTech does not control third-party privacy practices. Review the privacy policy of a third-party service before providing information to it.

27. Changes to This Privacy Policy

SafeTech may update this Privacy Policy to reflect changes in services, technologies, vendors, legal obligations, or data practices. An updated policy will be posted on this page with a revised “Last Updated” date and version number. Material changes apply prospectively unless otherwise required by law. SafeTech retains dated archived copies of each published version.

28. Contact Us

Questions, privacy requests, complaints, or communication-preference requests may be directed to:

SafeTech Builders Inc. (Safetech Builders Roofing and Windows, where applicable)
Serving Broward, Miami-Dade & Palm Beach counties · based in Pembroke Pines, FL
Main Office and Customer Service: (954) 665-3231
Outreach, Calls, and Text Messages: (954) 758-4900
Email: info@safetechbuilders.com

Privacy Policy